Shipping Policy

At Onekemall, we understand how important it is for your order to arrive in a timely and proper condition. We make reasonable efforts to carefully prepare, package, and ship each order as efficiently as possible. Please note that holidays, severe weather, carrier delays, and other external factors may affect shipping timelines.

Shipping Destinations

We currently ship within the United States only.
At this time, we do not offer international shipping. We apologize for any inconvenience.

Shipping Cost

Order Processing and Transit Times

Order Processing Time:
Orders are typically processed and shipped within 1 to 3 business days after the order is placed.

Estimated Transit Time:
After your order has been shipped, standard delivery typically takes 5 to 8 business days.

Please note that these are estimated timeframes only and are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather conditions, holidays, address verification, or other circumstances beyond our control.

Order Cut-Off Time

Our daily order cut-off time is:

Orders placed after the cut-off time will generally begin processing on the next business day.

Shipping Carriers

We typically use carriers such as USPS, UPS, FedEx, or DHL, depending on the shipping destination, order details, and carrier availability.

Once your order has shipped, we generally send shipping confirmation and tracking information to the email address provided at checkout. Please note that tracking updates may take some time to appear after shipment.

If you do not receive tracking information within 2 business days after shipment, please contact us at:

Can I Change the Shipping Address After Placing an Order?

We begin processing orders as quickly as possible after they are placed.
If you need to update your shipping address, please contact us as soon as possible. If your order has not yet entered the shipping process, we will do our best to assist.

However, once an order has been shipped or is already in transit, we are generally unable to change the delivery address.

For address change requests, please contact:

Multiple Shipping Addresses

We currently do not support shipping to multiple addresses within a single order.
If you would like items delivered to more than one address, please place a separate order for each destination.

If you need assistance, please contact us at:

Order Tracking

Once your order has been shipped, you may track it using the tracking number or order details provided in your shipping confirmation email.

If our website includes a Track Order page, you may also use that page to check the status of your shipment.

If you experience any issues tracking your order, please contact our customer service team at:

Undeliverable Packages

If a package cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, or because delivery could not be completed at the destination, the customer may be responsible for any additional shipping fees required to resend the package.

Please review your shipping information carefully before placing your order to help avoid delivery issues.

Contact for Shipping Questions

If you have any questions related to shipping, please contact us:

Onekemall
Email: info@onekemall.com
Phone: +1 308-292-0055
Address: 502 S 30TH ST, Corsicana, TX 75110, United States