Return & Refund Policy
At Onekemall, we want you to feel satisfied with every purchase. If you are not completely happy with your order for any reason, you may request a return or exchange within 30 days of delivery.
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
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The item must be unused, unworn, and unwashed;
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It must be returned in its original packaging with tags and accessories, if applicable;
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It must be in substantially the same condition as received;
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Proof of purchase, such as your order number or receipt, is required for all returns.
The following items are generally not eligible for return or exchange, unless they arrive damaged, defective, or incorrect:
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Customized items;
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Clearance or final sale items;
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Any items clearly marked as non-returnable on the product page.
How to Start a Return
To request a return, please contact us within 30 days of receiving your order at:
Please include the following information in your email:
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Your order number;
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A brief description of the reason for the return;
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If the item is damaged, defective, or incorrect, please attach clear photos for review.
Our customer support team typically responds within 1 business day with return instructions and return authorization details.
Please do not send any item back without contacting us first, as this may delay or affect the processing of your return.
Please do not send any item back without contacting us first, as this may delay or affect the processing of your return.
Return Shipping Costs
If the return is requested for personal reasons, such as a change of mind, ordering the wrong item, or size-related issues, the customer is generally responsible for return shipping costs.
If the return is due to any of the following reasons, we will cover the related return costs or provide an appropriate solution, depending on the situation:
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The item arrived damaged;
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The item is defective;
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The wrong item was received.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method. Refunds are typically processed within 5 to 7 business days. Please note that the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges, if any, are generally non-refundable unless the return is due to our error, a defective product, or shipping damage.
Exchanges and Damaged / Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us as soon as possible after delivery at:
Please include your order number and clear photos of the issue. After review, we will arrange one of the following as appropriate:
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A replacement item;
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A full refund; or
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Another reasonable resolution based on the circumstances.
If the issue is confirmed to be caused by our error, we will cover any applicable additional costs.
Return Address
To make sure your return can be properly identified and processed, please contact our customer service team first to obtain return authorization and the correct return address.
Returns sent without prior authorization may be delayed or may not be processed correctly.
Customer service email:
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Onekemall
Email: info@onekemall.com
Phone: +1 308-292-0055
Address: 502 S 30TH ST, Corsicana, TX 75110, United States
Email: info@onekemall.com
Phone: +1 308-292-0055
Address: 502 S 30TH ST, Corsicana, TX 75110, United States
We are here to help.