At Onekemall, we value your privacy and are committed to handling your personal information in a transparent, reasonable, and secure manner. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, purchase products, contact us, or otherwise use our services.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you, such as your name, shipping address, email address, phone number, payment-related information, order details, and website usage behavior.
1.2 Data Controller
The data controller responsible for personal information collected through this website is:
Onekemall Address: 502 S 30TH ST, Corsicana, TX 75110, United States Email:info@onekemall.com Phone: +1 308-292-0055
2. Information Collected When You Visit Our Website
When you use our website for informational purposes only, meaning you browse the site without creating an account, placing an order, or otherwise submitting information to us, we may automatically collect certain technical data that your browser transmits to our server. This information is necessary to display the website properly and to ensure security and stability.
This information may include:
IP address
Date and time of the request
Content of the request or pages visited
Amount of data transmitted
Browser type and version
Device type
Operating system
Referring page or URL
General browsing behavior on the site
3. How We Use Your Information
In addition to basic website browsing, we offer various services that may require us to collect and process additional information, such as creating an account, placing an order, contacting customer service, selecting payment methods, and receiving marketing communications.
We may use your personal information for the following purposes:
To operate, maintain, and improve our website and services
To process orders, payments, shipping, returns, refunds, and exchanges
To communicate with you about your order, customer service requests, or account
To respond to inquiries and provide support
To prevent fraud, abuse, and security threats
To analyze website performance, user behavior, and marketing effectiveness
To send promotional or advertising communications where permitted by law
To comply with legal obligations and resolve disputes
4. Information Collected When You Contact Us or Register an Account
When you contact us by email, contact form, or other communication channels, we may collect the information you choose to provide, such as:
Your name
Email address
Phone number
Order number
Message content or inquiry details
Any other information you provide voluntarily
When you register a customer account, we may collect:
First and last name
Email address
Password
Shipping and billing addresses
Phone number
Any additional information you choose to include in your account
We use this information to create and manage your account, respond to your requests, provide customer service, and support order-related activities.
5. Information Collected When You Make a Purchase
5.1 Order and Shopping Information
If you place an order through our online store, we collect purchase-related information, which may include:
Product details, such as item name, style, size, and price
Order number
Shipping and billing addresses
Payment and delivery status
Communications related to your order
Return, refund, or exchange status
Carrier and shipment tracking information
5.2 Payment Information
To process payments, we may collect certain payment-related information, including:
Billing address
Selected payment method
Payment confirmation details returned by payment processors
For security reasons, we generally do not directly store complete sensitive payment card details on our own systems. Payments are typically processed by third-party payment providers, such as payment gateways, PayPal, or Shopify-related payment services. Those providers may process your information in accordance with their own privacy policies.
6. Cookies and Similar Technologies
6.1 General Information About Cookies
We may use cookies, pixels, web beacons, and similar technologies to make our website function properly, improve user experience, analyze website traffic, and support marketing activities.
Cookies are small data files stored on your device that help websites recognize your browser and remember certain information.
6.2 Types of Cookies We May Use
We may use the following categories of cookies:
Strictly Necessary Cookies These cookies are essential for the operation of the website, including shopping cart functionality, security, and checkout.
Functional Cookies These cookies remember your preferences and settings in order to improve your browsing experience.
Analytics Cookies These cookies help us understand how visitors use our website, such as which pages are visited and how users interact with content, so we can improve our services.
Advertising or Remarketing Cookies These cookies may be used to measure advertising performance and, where applicable, display more relevant advertising to you.
6.3 Your Cookie Choices
Most browsers allow you to control cookies through your settings, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of some parts of the website.
7. Analytics and Advertising Tools
We may use third-party services to monitor website performance, understand user interactions, and measure the effectiveness of marketing campaigns. These services may collect information such as pages visited, time spent on pages, clicks, device details, and approximate location.
Depending on our site configuration, these services may include:
Website analytics tools, such as Google Analytics
Advertising and remarketing tools, such as Google Ads, Microsoft/Bing Ads, or Meta/Facebook Ads
Conversion tracking pixels and tags
Where required by applicable law, we will seek your consent before using non-essential cookies or advertising technologies.
8. Sharing of Information with Third Parties
We do not sell your personal information. However, we may share your information with third parties where necessary to operate our business, fulfill orders, and provide services.
8.1 Technical Service Providers
We may work with third parties that assist with website hosting, technical maintenance, e-commerce functionality, order management, and related support services, including Shopify and related service providers.
8.2 Payment Service Providers
We may share necessary payment-related information with payment processors and payment service providers in order to complete transactions.
8.3 Shipping and Logistics Providers
To deliver your order, we may share relevant details with shipping carriers or logistics companies, such as:
Your name
Shipping address
Phone number, if needed for delivery
Email address, if used for delivery notifications
Shipment-related order details
8.4 Legal Compliance and Protection
We may disclose your information if required to do so by law, court order, regulatory request, or when necessary to investigate fraud, protect the security of our website, or defend our legal rights or the rights of others.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
Providing products and customer service
Processing transactions and returns
Meeting tax, accounting, legal, and compliance obligations
Resolving disputes and enforcing agreements
When personal information is no longer needed, we may delete it, anonymize it, or securely retain it as permitted or required by law.
10. Data Security
We implement reasonable technical and organizational safeguards to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
For example, when transmitting order or account information, we generally use SSL (Secure Socket Layer) encryption to help protect data in transit.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Rights and Choices
Depending on the laws applicable to your location, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing activities
Object to certain uses of your information
Request a portable copy of your data
Withdraw consent where processing is based on consent
Opt out of marketing communications
To exercise any of these rights, please contact us at:
To protect your information, we may need to verify your identity before processing your request.
12. Marketing Communications
If you subscribe to marketing emails, or if we send promotional communications as permitted by law, you may opt out at any time by using the unsubscribe link included in the email or by contacting us at:
Even if you opt out of marketing communications, we may still send you transactional or service-related messages regarding your orders, account, or support requests.
13. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the content, security, or privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
14. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us and we will take reasonable steps to delete the information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to business, technical, legal, or regulatory developments. Any updated version will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Onekemall Address: 502 S 30TH ST, Corsicana, TX 75110, United States Email:info@onekemall.com Phone: +1 308-292-0055
